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(Archived) IT Support Analyst

Last Updated: 11/25/22

Job Description

Job description:

IT Support Analyst

Chicago, Hybrid

This hybrid role requires a candidate local to the Chicagoland area.

This opportunity requires candidate to have financial services industry experience.

Must be US Citizen or Green Card. Must be COVID-19 vaccinated. No relocation. No sponsorship.

About The Role:

As an IT Support Analyst on our team, you will be the first point of contact for all support-related inquiries and requests from our traders, tech, and corporate staff. As such,we are requiring that this person come on-site to our Chicago office at least one day per week. You will be responsible for both local and remote user support and work closely with the rest of our IT Support team to provide excellent service to the business.

The ideal candidate has superior communication skills, a sense of urgency, and the ability to take projects to completion in an organized manner.

What Youll Do:

  • Provide daily technical support to all levels of the business, including C-Suite, Partners, traders, technology, etc.
  • Partner with the IT Support team in both on-site, hands-on hardware support and remote workstations.
  • Handle IT ordering, receiving, tracking, and managing inventory.
  • Update all Windows desktop systems, including but not limited to PC/server HW/OS builds, software updates, upgrades, permissions.
  • Lead new hire onboarding and provisioning.
  • Monitor and respond to all ticket requests in JIRA, escalate to the appropriate department when necessary.
  • Maintain good documentation in Confluence.
  • Manage global server replacements and coordinate with data centers.
  • Participate in weekend data center work when needed.
  • Work smart through automation using Python, Bash, PowerShell, and other scripting tools.
  • Develop dashboards using Splunk, Zabbix, Grafana, etc.
  • Liaise with third parties for open issues.

What Were Looking For:

  • Bachelor's Degree in Information Technology, Computer Networking, or similar field of study.
  • 2+ years of experience with desktop support and troubleshooting systems in a financial services environment is highly preferred.
  • Experience withWin10 Administration and troubleshooting, Office 365, AD/LDAP.
  • Hands-on experience working in a data center and colocation facilities.
  • Understanding of TCP/IP networking, WiFi, VPN service.
  • Prior scripting experience in Python, PowerShell, Linux CLI, or Bash.
  • Exposure to Splunk, Zabbix, and other monitoring and analytics tools.
  • Experience with ticketing systems (JIRA) and wiki tools (Confluence).
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail.
  • Ability to work independently and prioritize projects in a fast-paced environment.
  • A strong sense of pride and ownership in work product.

OOJ 1265

Qualifications:

What Were Looking For:

  • Bachelor's Degree in Information Technology, Computer Networking, or similar field of study.
  • 2+ years of experience with desktop support and troubleshooting systems in a financial services environment is highly preferred.
  • Experience withWin10 Administration and troubleshooting, Office 365, AD/LDAP.
  • Hands-on experience working in a data center and colocation facilities.
  • Understanding of TCP/IP networking, WiFi, VPN service.
  • Prior scripting experience in Python, PowerShell, Linux CLI, or Bash.
  • Exposure to Splunk, Zabbix, and other monitoring and analytics tools.
  • Experience with ticketing systems (JIRA) and wiki tools (Confluence).
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail.
  • Ability to work independently and prioritize projects in a fast-paced environment.
  • A strong sense of pride and ownership in work product.
Why is This a Great Opportunity:

Well established global principal trading firm. Great opportunity and growth potential.

Salary Type : Annual Salary

Salary Min : 65000

Salary Max : 80000

Currency Type : US Dollars

Company Details

Grand Rapids, Michigan, United States
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