(Archived) Technical Support Rep

Job description:

Duties/Responsibilities:

• Receive incoming calls and emails from customers
• Provide technical support for their current equipment
• Advise on equipment setup and operations to customers
• Advise programming options for current products
• Advise them on power requirements and equipment dimensions
• Recommend parts needed to support our products
• Follow through and resolve customer complaints on any tech issues on their product portfolio
• Investigate and interact with various teammates to solve customer issues
• Ability to recognize frequent patterns of repetitive service issues and bring to the supervisors attention
• Ability to comprehend board level operations: understanding of various circuitry and digital logic designs

Qualifications:

Required Skills and Abilities:

• Must be organized, proactive, have attention to detail, and ability to multitask
• Possess technical aptitude to analyze the customers issues in a logical way.
• Must be able to understand schematics
• Desire to share, learn and grow your body of knowledge
• Excellent communication skills
• Excellent time management skills with a proven ability to meet deadlines.
• Good written and oral communication skills.
• Must have patience and be able to resolve disgruntled customers technical and mechanical issues in a professional manner
• Must be an active listener to understand customers needs

Educational and Experience:

• Associates degree in Electronics Technology or Equivalent
• Experience in electronics, troubleshooting, and service
• Proficient with Microsoft Office Suite

Why is This a Great Opportunity:

Our client, a growing Buffalo area company with a long history (40 years) is seeking a Technical Service Rep to join their manufacturing company to work closely in the service department to handle global technical issues.