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Service Engineer

NPAworldwide Recruitment Network

Last Updated: 9/28/23

Job Description

Job description:

Job Description
Position: Service Engineer
Reporting To: Operation Manager / Director

Key Responsibilities:

Management of the Service Department to include the responsibility for the growth
of the business and improvement of profitability. This includes, taking service calls,
resource scheduling, ensuring correct staffing levels are maintained, generating
sales revenue, ensuring margins are suitable, stock and equipment controls,
coordination with production staff.

Management of the Staff in Service Department
Development and management of our service customer base
Assist the Operation Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.

Responsibility for the providing of informed and accurate technical advice to

potential customers regarding servicing of the Companys products.

Responsibility for the prompt preparation of quotations for the supply / repair /

installation of products as requested by potential customers.

Accurately inform service clients about the schedule of their service request and

the coordination between the service crews and customer for the timely and cost-
effective supply of service and products ordered by the customer.

Assist in the overall Occupational Health and Safety of employees and sub-contractors.

Responsibility for the overall quality standards for the service work carried out.
Work effectively with the Managers and Director of the affiliated companies to
meet the common objectives of the respective business units and to explore
opportunities that may strengthen the growth of the Company.

Assist in the detailing of production paperwork of the Companys Door products as
required by the client.
Effectively negotiate and resolve any disputes in relation to customers, suppliers,
or other interested parties that may arise in the normal course of doing business.
Responsibility for the preparation of paperwork to initiate the raising of invoices
relating to product being serviced and to ensure processing and mailing prior to
the end of the month in which product was serviced.

Advise the Management of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident,
industrial dispute, criminal or civil action alike) that may involve the company or
its insurers incurring some form of liability or may reasonably be of interest to the
Directors of the Company.

Comply with Company policies from time to time.

Skills & Experience:

Excellent knowledge of company products to service customer requirements

Able to competently use a computer including the Microsoft office suite.
Well-developed organizational skills and ability to coordinate paperwork/reporting

Time management and working to deadlines
Effective communication and building effective relationships

Efficient problem solving and Assertive with a positive attitude


*3-5 years of Business Related experience

*Only Singaporean & PR, EP or Malaysian

*Salary below $4,000 able to claim OT. $4200-$4500 cannot claim OT

*Class 3 driving license

*working hours: 830am-530am

*Site 70%, Office 30%

Why is This a Great Opportunity:

Global leader in access solutions

Company Details

Grand Rapids, Michigan, United States
NPAworldwide connects you to premier independent recruiting firms located throughout Europe, Asia, Australia, Africa and the Americas. Get connected with members around the world to widen your employer pool, get specialized placements, and find perfect matches -- all at no cost. Our members are placement professionals seeking long-term fits. Working with our recruiters gets you access to relocatio...