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Director of operations

NPAworldwide Recruitment Network

Last Updated: 11/25/22

Job Description

Job description:

Responsible for all operational aspects of the company. Responsible for Total Customer Satisfaction as indicated by the service oriented KPI's. Leading, mentoring and developing team members within the Operations Team. Also responsible for the infrastructure and maintenance of the building and contents, I.T., Safety, and Export. Legal Director of the company with statutory responsibilities alongside the other Directors.

Manage all aspects of the supply chain, identifying areas for improvement, and implement necessary actions to realize improvement and meet and exceed the


Service Level to Promise Date and Customer Request Date Continuous Improvement

Ensure that customer inquiries are responded to within the mutually agreed timeframe.

Ensure that customer orders are entered into ERP in a timely fashion and that any issues relating to our ability to fulfil the orders are notified to the customers as soon as possible.

Ensure that all necessary purchase orders are raised to meet the customer requirements and maintain appropriate stock levels.

Ensure that all information relating to the delivery against purchase orders which affects our ability to deliver to customers on time is notified to the customers

Ensure that all customer problems are handled effectively and efficiently and closed to customer satisfaction.

Responsibility Operations Management Measure

Ensure that all goods are handled according to the processes and that the warehouse is stored accordingly to manufacturers requirements, in an organized way so that

stock may be located and found easily.

Manage the export program as ECO to ensure legal handling of export deliveries and to prevent violations of the law.

Export policies and procedures audit

Compliance to U.S. law

Ensure the precise and efficient functioning of the manufacturing process according to proven techniques and methodologies.


Commercial/business degree and/or a technical qualification.

Why is This a Great Opportunity:

Global business with opportunity to grow and progress within.

Occasional overseas travel required to visit the Headquarters in Switzerland or sister sales companies in Europe.

Company Details

Grand Rapids, Michigan, United States
NPAworldwide connects you to premier independent recruiting firms located throughout Europe, Asia, Australia, Africa and the Americas. Get connected with members around the world to widen your employer pool, get specialized placements, and find perfect matches -- all at no cost. Our members are placement professionals seeking long-term fits. Working with our recruiters gets you access to relocatio...