Job was saved successfully.
Job was removed from Saved Jobs.

This job is archived

(Archived) Electronics and IT Technical Support Rep

Last Updated: 9/25/23

Job Description

Job description:

  • The position requires interaction with clients via telephone and email, clearly communicating technical solutions in a user-friendly, professional manner.
  • Interact with customers to provide response to inquiries, concerns, and requests about products and services
  • Gather customers information to determine the issue by evaluating and analyzing the symptoms and system logs
  • Diagnose and resolve technical hardware and software issues involving system operations, integration, IP operations, and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per outlined specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Weekly reports outlining status of on-going calls
  • Stay current with system information, changes and updates


  • Proper phone etiquette and strong communication skills
  • Very good written and verbal English communication
  • Knowledge of relevant electronic circuitry and software
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Multi-tasking capabilities
  • Can pass a basic Ethernet network knowledge test as part of the interview process
  • Be comfortable working with Microsoft Operating systems and Microsoft Office Software
  • Be able to attend, complete and pass an in house factory training on proprietary telecommunications equipment/software during the probationary period.
  • Assist with technical training at corporate facility for distributor certification

Why is This a Great Opportunity:

Currently we are seeking a Technical Sales Rep to provide technical and network problem resolutions to Business Customers and Techs by performing question-based diagnosis while guiding users through step-by step processes. Location is in Mississauga, ON

Salary Type : Annual Salary

Salary Min : 50000

Salary Max : 60000

Currency Type : Canadian Dollars

Company Details

Grand Rapids, Michigan, United States
NPAworldwide connects you to premier independent recruiting firms located throughout Europe, Asia, Australia, Africa and the Americas. Get connected with members around the world to widen your employer pool, get specialized placements, and find perfect matches -- all at no cost. Our members are placement professionals seeking long-term fits. Working with our recruiters gets you access to relocatio...