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Director of Technical Services (Onsite)

110,000 – 130,000 yearly

NPAworldwide Recruitment Network

Last Updated: 11/25/22

Job Description

Job description:

In this role you will be responsible for the effectiveness and management of solution delivery and support of all end user and customer facing technology systems.


  • Build, manage and mentor a high performing technical services team who are focused on delivering support and solution implementation.
  • Maintain a mindset of continuous improvement.
  • Define and own all metrics and dashboards, providing visibility of the daily, weekly, and monthly performance of the team.
  • Provide daily operational leadership to the technical services team.
  • Capture trends in technical issues to advocate for bug fixes, training opportunities or other options to improve response and resolution times.
  • Develop, implement, and continuously improve process documentation for the technical services team.
  • Assist in the execution of support operations strategy, metrics, roadmap, and operating procedures.
  • Coordination, planning and testing of back of house, corporate and point of sale upgrades.
  • Manage crisis situations, which may involve complex technical hardware or software issues.
  • Develop and enforce SLAs for internal and external customers.
  • May participate in on-call rotation.

MUST have:

  • 5+ Years of Technology Management Experience.
  • Bachelor's degree in Computer Information Systems or 10 years experience.
  • Occasional travel.
  • Exceptional project management skills.
  • Experience managing customer facing technology in a large, distributed environment.
  • DevOps mindset, ITIL understanding.
Why is This a Great Opportunity:
  • Paid holidays and vacation
  • Career growth & development
  • Retirement planning
  • Fastest growing company in the industry.

Salary Type : Annual Salary

Salary Min : 110000

Salary Max : 130000

Currency Type : US Dollars

Company Details

Grand Rapids, Michigan, United States
NPAworldwide connects you to premier independent recruiting firms located throughout Europe, Asia, Australia, Africa and the Americas. Get connected with members around the world to widen your employer pool, get specialized placements, and find perfect matches -- all at no cost. Our members are placement professionals seeking long-term fits. Working with our recruiters gets you access to relocatio...