Top Client in need of Assistant Director Patient Access
As the Assistant Director of Patient Access, you will lead the department in delivering superior care to every patient on every visit. You will assist the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.
Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metrics.
Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible
Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training
Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.)
Ensure quality review measurements are in place
Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
Determine trends in operational performance and identify process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error
Bachelors degree required.
Minimum 3 years of relevant experience with at least 2 of these years in a healthcare management role.