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AVP – Production Support

NPAworldwide Recruitment Network

Last Updated: 11/25/22

Job Description

Job description:

The role is in Regulatory & Cross Product Technology, within the Trade Surveillance Production Support team where we are monitoring all trade activities looking for anomalous behavior. This involves managing the stability of the Production environment for Regulatory Data Based Services used across multiple lines of business. The role will be additionally responsible for delivering high quality application support and customer service to a wide user base of Senior Managers within the bank, improving things where required and applying an engineering approach to increase reliability, efficiency and stability.

Your key responsibilities:

  • Application proficiency and specialization - Candidate is expected to reach and maintain a level of application expertise within the level 1 Controls and Surveillance platform. Provide expert level advice and be able to perform specialized tasks around and within the application. Act as an obvious source of knowledge across the user base and teams providing well informed decision making and advice.
  • Production Engineering candidate will be expected to go beyond a support role and engineer software solutions with a variety of tools to increase efficiency and stability
  • Change Implementation Planning and Management - Create Technical Implementation Plan based on development release runbook. Implement technical and functional solutions as provided by the application development team. Review release requirements and change specifications and defines/documents proper post deployment testing
  • Incident Management - Capture, prioritize, diagnose and resolve production incidents according to agreed KOPs. Investigate root causes of Incidents and develop robust and sustainable solutions.
  • Production Support - Act as primary support for the full production platform. Ownership of application logging and Event Management systems used to capture application events and failures.
  • Define and create Runbook documentation and knowledge articles based on production issues.


Your skills and experience:

  • Log level and code level analysis/debugging for PROD issues
  • Required technical skills - SQL, Linux, Oracle, Java, Shell scripting, Python, Scheduling tools (control-m/autosys), Monitoring tools, Incident management, Problem management, SDLC Release Tools.
  • Technical skills with Teamcity, Jenkins, Python and Ansible are desirable
  • Prior experience in Application Development or DevOps, particularly in CI/CD pipelines
  • Experience with cloud based technologies is a bonus.

How well support you:

  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
Why is This a Great Opportunity:

These are very hot roles. Although hybrid in Cary, client is open to sponsoring Visas and paying for relocation

Company Details

Grand Rapids, Michigan, United States
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