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Applications Technical Support Analyst (ON-SITE)

68,000 – 80,000 yearly

NPAworldwide Recruitment Network

Last Updated: 9/26/22

Job Description

Job description:

Direct Hire.

The Applications Technical Support Analyst will guide, direct, and support deployment, maintenance related to the engineering software applications used within the organization.

RESPONSIBILITIES

  • Assist in the design and implementation of the Technical Assistance Center (TAC) process to support the Engineering community
  • Resolve Engineering issues and requests using ServiceNow within Service Level Agreement (SLA)
  • Provide training and support for engineering software applications.
  • Document best practices clearly and populate a database of these documents.
  • Provides guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, and implementation.
  • Effectively utilize company standard incident remediation system to assign, prioritize, track, and remediate incidents, tasks, and end user requests.
Qualifications:

MUST HAVE

  • U.S. Citizenship is required
  • Bachelor's degree in Information Technology, Computer Science, or similar is preferred
  • Highly tuned problem solving and analytical skills are a must.
  • Must have experience with license management for various software
  • Experience with the following software: AutoDesk CAD/PLM, PTC Creo and Windchill, Cimco, ANSYS Software (used for computational fluid dynamics)
  • Experience in SystemNow ticket system is preferred

Why is This a Great Opportunity:


Strength of company - 160 plus years - not going anywhere

Salary Type : Annual Salary

Salary Min : 68000

Salary Max : 80000

Currency Type : US Dollars



Company Details

Grand Rapids, Michigan, United States
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