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(Archived) Junior Configuration Analyst

Last Updated: 9/23/22

Job Description

Job description:

Growing software firm is seeking to add to their Implementation team.

You will need to be on-site 4 days/month.

This company is headquartered in France with offices in the United States as well as partners in the UK, Germany, and the Middle East. They have over 130,000 users from 5,000+ customer organizations since its launch 20 years ago. The solution is designed to take the pain out of operations management, with a focus on resources availability and allocation, scheduling, forecasting, and project tracking.

Nationwide travel will be required approximately 6 times per year, for 2-5 days at a time.

Responsibilities:

You will support customers who have selected the software during the deployment and go-live phase.

- Gathering and analyzing customers requirements and issues to identify key workflows and how those can be addressed in the software.

- Configuring the software to make it fit with requirements.

- Training users on the software, both online and face-to-face.

- Writing down documentation describing configurations performed and key workflows, as well as generic functional documentation.

You will also support customers in their ongoing usage of the software, including, where necessary, liaising with infrastructure specialists and product developers to resolve technical issues in a timely manner.

Qualifications:

Requirements:

-You should be fully proficient in MS Excel and word processing tools, including Word Mail merge functionality.

-You must have some experience configuring software and training users.

-Ability to lead the technical aspects of consulting engagements with clients.

-Ability to assimilate and express complex technical and functional concepts effectively, both verbally and written, up to C-level.

Why is This a Great Opportunity:

Great opportunity to join a growing company with a lot of upward mobility.

Salary Type : Annual Salary

Salary Min : 55000

Salary Max : 65000

Currency Type : US Dollars

Company Details

Grand Rapids, Michigan, United States
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